Frequently Asked Questions

Everything you need to know about your Billie Eilish official store order.

When will my order ship?

Standard orders typically process within 3-5 business days. Please note that pre-order items will ship around the release date listed on the product page.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

What is your return policy?

We accept returns on unworn and unwashed merchandise within 30 days of delivery. Music and digital media are final sale and cannot be returned.

How can I track my package?

Once your order ships, you will receive an email confirmation with a tracking link. It may take up to 48 hours for the tracking information to update.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.

Are your products eco-friendly?

We strive to use sustainable materials and practices where possible, including organic cotton and recycled fabrics for specific apparel collections.